AURELION APPAREL LTD is an apparel and fashion retail business operating through our online store. We provide customers with quality clothing and fashion-related products.
How can I contact customer support?
You can contact our customer support team through:
Business Address: AURELION APPAREL LTD Flat 18, Florence Court, St. Marys Road, London, England, NW10 4BH
What are your customer service hours?
Customer support is available Monday to Friday. We aim to respond to all inquiries within 24–48 business hours.
Orders
How do I place an order?
Browse our products, add your desired items to the shopping cart, and proceed to checkout. Follow the payment instructions to complete your purchase.
Can I modify or cancel my order after placing it?
If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact our support team as soon as possible.
How do I know if my order was successful?
Once your payment has been successfully processed, you will receive an order confirmation email containing your order details.
Payments
What payment methods do you accept?
We accept major debit and credit cards and other payment methods displayed during checkout.
Is my payment information secure?
Yes. Payments are processed through secure payment providers using industry-standard encryption and security measures.
Why was my payment declined?
Payments may be declined for several reasons, including insufficient funds, incorrect card details, bank restrictions, or security checks performed by the payment provider.
Shipping & Delivery
Where do you ship?
We currently ship to the destinations listed during checkout.
How long does delivery take?
Delivery times vary depending on the destination and shipping method selected. Estimated delivery times will be provided during checkout.
How can I track my order?
When tracking is available, you will receive a shipping confirmation email with tracking information once your order has been dispatched.
What happens if my package is delayed?
While we strive to deliver all orders on time, shipping delays may occur due to customs processing, weather conditions, or carrier issues. Please contact us if you need assistance.
Returns & Refunds
What is your return policy?
Customers may request a return within the period stated in our Return Policy, provided that items are unused, unworn, and in their original condition with all tags attached.
How do I request a return?
Contact our customer support team with your order number and reason for the return. We will provide return instructions.
When will I receive my refund?
Approved refunds are generally processed back to the original payment method. Processing times may vary depending on the payment provider and financial institution.
Are shipping fees refundable?
Original shipping charges are generally non-refundable unless the return is due to an error on our part or a defective item.
Products
How do I choose the correct size?
Please refer to the size guide available on each product page before placing your order.
What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos where applicable.
Are product images accurate?
We make every effort to display products accurately. However, slight variations in color may occur due to screen settings and photography conditions.
Privacy & Security
How is my personal information used?
We collect and process personal information in accordance with our Privacy Policy and applicable data protection laws.
Do you share customer information with third parties?
We only share information with trusted service providers when necessary to process orders, payments, deliveries, or comply with legal obligations.
How can I request deletion of my personal data?
Please contact our support team, and we will handle your request in accordance with applicable privacy regulations.
Additional Questions
How can I contact you regarding complaints or disputes?
