This Shipping Policy outlines the shipping procedures, delivery timelines, processing standards, shipping fees, international shipping conditions, and related responsibilities for all orders placed through AURELION APPAREL LTD (“Company,” “we,” “our,” or “us”).
By placing an order through our website, you agree to the terms described in this Shipping Policy.
1. COMPANY INFORMATION
Business Name: AURELION APPAREL LTD Registered Address: FLAT 18 FLORENCE COURT ST. MARYS ROAD LONDON, ENGLAND NW10 4BH
AURELION APPAREL LTD ships to customers in multiple countries and regions worldwide.
Shipping availability may vary depending on:
Carrier limitations;
Local import regulations;
Delivery accessibility;
Operational restrictions.
We reserve the right to limit or refuse shipment to certain locations at our discretion.
3. ORDER PROCESSING TIME
Orders are typically processed within 1–5 business days after payment authorization and order verification.
Processing time may vary during:
Peak shopping seasons;
Promotional events;
Public holidays;
Inventory shortages;
Fraud prevention reviews.
Orders are processed only on business days, excluding weekends and public holidays.
4. SHIPPING METHODS AND DELIVERY TIMES
Estimated delivery times depend on destination, shipping carrier, customs processing, and selected shipping method.
Typical estimated delivery windows:
Shipping Type
Estimated Delivery Time
Domestic Shipping
3–10 Business Days
International Standard Shipping
7–20 Business Days
International Express Shipping
5–12 Business Days
Delivery estimates are provided for reference only and are not guaranteed.
5. SHIPPING FEES
Shipping fees are calculated at checkout based on:
Delivery destination;
Package weight and dimensions;
Shipping method selected;
Carrier pricing.
Free shipping promotions may be offered periodically and are subject to eligibility requirements.
6. ORDER TRACKING
Once an order has been shipped, customers may receive a shipping confirmation email containing:
Tracking number;
Carrier information;
Shipment status updates.
Tracking availability depends on the shipping carrier and destination country.
7. CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to:
Customs duties;
Import taxes;
VAT/GST charges;
Brokerage or clearance fees.
These charges are determined by the destination country and remain the responsibility of the customer unless otherwise stated.
AURELION APPAREL LTD is not responsible for delays caused by customs clearance procedures.
8. SHIPPING ADDRESS RESPONSIBILITY
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for delivery issues resulting from:
Incorrect addresses;
Incomplete shipping details;
Failed delivery attempts;
Refused packages.
Additional shipping or handling charges incurred due to address errors may be charged to the customer.
9. LOST, STOLEN, OR DELAYED PACKAGES
Once a package has been transferred to the shipping carrier, delivery responsibility may partially depend on the carrier’s operations.
AURELION APPAREL LTD is not liable for:
Carrier-related delays;
Lost or stolen packages confirmed as delivered;
Delivery interruptions caused by weather, customs, or force majeure events.
Customers experiencing delivery issues should contact both the shipping carrier and our support team for assistance.
10. DAMAGED SHIPMENTS
If your package arrives visibly damaged, customers should:
Photograph the packaging and products immediately;
Retain all original packaging materials;
Contact us within 7 days of delivery.
We may investigate shipping damage claims and provide an appropriate resolution where applicable.
11. FAILED DELIVERY AND RETURNED PACKAGES
Packages returned due to:
Incorrect address information;
Failure to collect delivery;
Unpaid customs fees;
Repeated failed delivery attempts;
may be subject to:
Additional shipping charges;
Return handling fees;
Partial refund deductions.
Reshipment may require payment of additional shipping costs.
12. ORDER CHANGES AND CANCELLATIONS
Customers requesting address changes or order cancellations should contact us immediately after placing the order.
Once processing or shipment begins, modifications may no longer be possible.
We are not responsible for shipment issues caused by late change requests.
13. MULTIPLE SHIPMENTS
Orders containing multiple items may occasionally ship separately depending on:
Inventory availability;
Warehouse processing;
Package size limitations;
Supplier logistics.
Customers may receive separate tracking numbers for split shipments.
14. FORCE MAJEURE
AURELION APPAREL LTD shall not be held liable for shipping delays or failures caused by events beyond our reasonable control, including but not limited to:
Natural disasters;
Customs inspections;
Transportation disruptions;
Government restrictions;
Labor shortages;
Carrier interruptions;
Public health emergencies;
Severe weather conditions.
15. DELIVERY CONFIRMATION
Orders may require delivery confirmation or signature upon arrival depending on:
Order value;
Destination;
Carrier policies;
Fraud prevention requirements.
Customers are responsible for ensuring secure receipt of delivered packages.
16. LIMITATION OF LIABILITY
To the fullest extent permitted by law, AURELION APPAREL LTD shall not be liable for:
Indirect or consequential damages;
Delivery delays outside our control;
Customs-related issues;
Lost profits or business interruption;
Carrier service failures.
Our maximum liability shall not exceed the purchase amount of the affected order.
17. POLICY MODIFICATIONS
We reserve the right to modify or update this Shipping Policy at any time without prior notice.
Changes become effective immediately upon publication on our website.
Continued use of the website constitutes acceptance of the updated Shipping Policy.
18. CONTACT INFORMATION
For shipping inquiries or delivery support, please contact:
