REFUND POLICY

Effective Date: May 23, 2026
Website: aurelionapparel.net

At AURELION APPAREL LTD, we are committed to providing high-quality products and a fair customer experience. This Refund Policy explains the conditions under which refunds may be issued for purchases made through our website.

By placing an order with AURELION APPAREL LTD, you acknowledge and agree to the terms outlined below.

1. COMPANY INFORMATION

Business Name: AURELION APPAREL LTD
Registered Address:
FLAT 18 FLORENCE COURT
ST. MARYS ROAD
LONDON, ENGLAND
NW10 4BH

Customer Support Email: payment@aurelionapparel.net
Customer Support Phone: +44 7480917505

2. REFUND ELIGIBILITY

Customers may be eligible for a refund under the following circumstances:

• The item received is damaged or defective;

• The wrong product was delivered;

• The order was canceled before shipment;

• The returned item meets our approved return conditions;

• The product is materially different from its description.

To qualify for a refund, items must generally be:

• Returned within 30 calendar days of delivery;

• Unused, unworn, and unwashed;

• In original condition and packaging;

• Accompanied by proof of purchase.

We reserve the right to deny refunds that do not satisfy these requirements.

3. NON-REFUNDABLE ITEMS

The following items are generally non-refundable unless defective or legally required otherwise:

• Final sale or clearance items;

• Gift cards;

• Personalized or customized products;

• Intimate apparel and hygiene-sensitive items;

• Products damaged through misuse, negligence, or improper care.

4. REFUND REQUEST PROCEDURE

To request a refund, customers must contact our support team at:

Email: payment@aurelionapparel.net

Please provide:

• Full name;

• Order number;

• Product details;

• Reason for refund request;

• Supporting photographs where applicable.

Our customer support team may request additional information to verify the claim before approval.

5. DAMAGED OR DEFECTIVE PRODUCTS

If an item arrives damaged, defective, or incorrect, customers must notify us within 7 days of delivery.

After verification, we may offer:

• Full refund;

• Replacement item;

• Partial refund;

• Store credit;

• Alternative resolution at our discretion.

Customers may be asked to provide photographic evidence of the issue.

6. ORDER CANCELLATION REFUNDS

Orders canceled before shipment processing may qualify for a full refund.

Once an order has been processed or dispatched, cancellation may no longer be possible and standard return procedures will apply.

7. RETURN SHIPPING COSTS

Unless the refund results from our error (such as defective or incorrect products), customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

8. REFUND PROCESSING TIME

Once a returned item or refund request has been received and approved:

• Refunds will be issued to the original payment method;

• Processing typically takes between 5–10 business days;

• Banks or payment providers may require additional time to complete the transaction.

Customers will receive confirmation once the refund has been processed.

9. PARTIAL REFUNDS

In certain situations, only partial refunds may be granted, including but not limited to:

• Items returned with signs of wear or use;

• Products missing tags or original packaging;

• Incomplete returns;

• Minor cosmetic damage not caused during shipping.

10. CHARGEBACKS AND PAYMENT DISPUTES

Customers are encouraged to contact us directly before initiating chargebacks through their bank or payment provider.

We maintain records including:

• Transaction data;

• Shipping confirmations;

• Delivery tracking;

• Customer communications.

Fraudulent or abusive chargeback activity may result in order restrictions and submission of evidence to payment providers.

11. INTERNATIONAL ORDERS

International customers may be responsible for:

• Customs duties;

• Import taxes;

• Currency conversion fees;

• International banking charges.

These fees are non-refundable unless otherwise required by law.

Refunds will be issued only for the product purchase amount where applicable.

12. REFUSED OR UNDELIVERABLE PACKAGES

If an order is refused, unclaimed, or returned due to:

• Incorrect shipping information;

• Failure to pay customs duties;

• Failed delivery attempts;

we reserve the right to deduct shipping, return handling, and administrative costs from any eligible refund.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by law, AURELION APPAREL LTD shall not be liable for:

• Delays caused by financial institutions;

• Currency exchange losses;

• Third-party payment processing interruptions;

• Indirect or consequential damages related to refund processing.

14. POLICY MODIFICATIONS

AURELION APPAREL LTD reserves the right to update or modify this Refund Policy at any time without prior notice.

Any changes become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically.

15. CONTACT INFORMATION

For refund inquiries or support, please contact:

AURELION APPAREL LTD
Email: payment@aurelionapparel.net
Phone: +44 7480917505

Website: aurelionapparel.net