RETURN & REFUND POLICY

Effective Date: May 23, 2026
Website: aurelionapparel.net

At AURELION APPAREL LTD, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions, procedures, and timelines applicable to returns, exchanges, refunds, and order cancellations for purchases made through our website.

By placing an order through our website, you agree to the terms outlined in this policy.

1. COMPANY INFORMATION

Business Name: AURELION APPAREL LTD
Registered Address:
FLAT 18 FLORENCE COURT
ST. MARYS ROAD
LONDON, ENGLAND
NW10 4BH

Customer Support Email: payment@aurelionapparel.net
Customer Support Phone: +44 7480917505

2. ELIGIBILITY FOR RETURNS

Customers may request a return within 30 calendar days from the date of delivery.

To qualify for a return, items must meet all of the following conditions:

• Unused, unworn, and unwashed;
• In original condition;
• With all original tags and packaging attached;
• Free from stains, odors, damage, or alterations;
• Accompanied by proof of purchase or order confirmation.

We reserve the right to reject returns that do not meet these conditions.

3. NON-RETURNABLE ITEMS

For hygiene, safety, and operational reasons, the following items are generally non-returnable unless defective or incorrect:

• Underwear and intimate apparel;
• Socks and personal-use garments;
• Final sale or clearance items;
• Gift cards;
• Customized or personalized products;
• Items marked “Non-Returnable” at checkout.

4. RETURN REQUEST PROCESS

To initiate a return, customers must contact our support team at:

Email: payment@aurelionapparel.net

Please include:

• Full name;
• Order number;
• Product name(s);
• Reason for return;
• Photos (if item is damaged, defective, or incorrect).

Once approved, return instructions and the return shipping address will be provided.

Returns sent without prior authorization may not be accepted.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect product, please notify us within 7 days of delivery.

Customers may be required to provide:

• Photographs of the item;
• Packaging images;
• Shipping label details;
• Description of the issue.

Upon verification, we may offer:

• Replacement item;
• Full refund;
• Partial refund;
• Store credit;
• Alternative resolution where appropriate.

6. RETURN SHIPPING RESPONSIBILITY

Unless the return is due to our error (such as defective or incorrect items), customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as AURELION APPAREL LTD is not responsible for lost or undelivered return parcels.

Original shipping fees are generally non-refundable unless required by applicable consumer protection laws.

7. REFUND PROCESSING

Once the returned item is received and inspected, customers will be notified regarding refund approval or rejection.

If approved:

• Refunds will be issued to the original payment method;
• Processing times typically range from 5–10 business days;
• Financial institutions may require additional time to post refunds.

Refund amounts may exclude:

• Original shipping charges;
• Customs duties;
• Non-refundable payment processing fees where legally permitted.

8. EXCHANGES

We may offer exchanges for eligible items based on inventory availability.

Customers requesting an exchange should contact us before returning the product.

If the requested replacement item is unavailable, a refund or store credit may be offered instead.

9. ORDER CANCELLATIONS

Orders may be canceled before shipment processing begins.

Once an order has been processed or dispatched, cancellation requests may no longer be possible.

To request cancellation, customers should contact us immediately at:

payment@aurelionapparel.net

10. REFUSED OR UNDELIVERABLE SHIPMENTS

If an order is refused by the customer or returned due to:

• Incorrect shipping address;
• Failure to pay customs duties;
• Multiple failed delivery attempts;
• Unclaimed shipment;

we reserve the right to deduct applicable shipping and handling costs from any eligible refund.

11. CHARGEBACKS AND PAYMENT DISPUTES

Customers are encouraged to contact us directly before initiating chargebacks or payment disputes.

We maintain records including:

• Order confirmations;
• Shipment tracking;
• Delivery verification;
• Customer communications.

Fraudulent or abusive chargeback claims may result in order restrictions or refusal of future service.

12. INTERNATIONAL RETURNS

International customers are responsible for complying with local import/export regulations when returning products.

AURELION APPAREL LTD is not responsible for:

• Customs delays;
• Import taxes;
• Brokerage fees;
• International carrier issues.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law, AURELION APPAREL LTD shall not be liable for:

• Delayed returns caused by shipping carriers;
• Lost return packages;
• Customs-related delays;
• Unauthorized return shipments;
• Indirect or consequential damages arising from product use.

14. POLICY CHANGES

We reserve the right to modify or update this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically.

15. CONTACT INFORMATION

For all return, refund, exchange, or cancellation inquiries, please contact:

AURELION APPAREL LTD
Email: payment@aurelionapparel.net
Phone: +44 7480917505

Website: aurelionapparel.net